Shipping policy

Shipping Policy

Order Processing

Most orders are processed within 1 to 2 business days after payment is received, excluding weekends and holidays. Orders placed after business hours may begin processing the following business day.

This timeframe can be affected by circumstances outside our control, including delays at our fulfillment center or with our logistics partners. If your order is going to take materially longer than expected, we will contact you.

Once your order has shipped, you will receive a confirmation email with tracking information.

Preorders

Some items are available to preorder before that production run reaches our warehouse. Preorder items do not ship within the standard 1 to 2 business day window. They ship once the run arrives, and the expected shipping month is shown on the product page.

Payment is taken when you place a preorder, which reserves your piece from that run. If a run is delayed we will email you with an updated timeframe, and you may cancel a preorder for a full refund at any time before it ships.

If your order contains both preorder and in stock items and you would like the in stock items sent right away, contact us at info@placesmoments.com and we will split the shipment.

United States Shipping

All U.S. orders ship via UPS.

  • Free standard shipping (UPS Ground) on all U.S. orders up to $150
  • Free two day shipping on U.S. orders $151 and over
  • Optional overnight shipping is available for $45 at checkout

Shipping promotions apply to U.S. orders only.

Delivery timeframes are estimates and begin once the order has shipped, not when it is placed.

International Shipping

International shipping rates are calculated at checkout based on destination.

Free shipping promotions do not apply to international orders. Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Shipping Delays

While we aim to ship orders promptly, delivery delays may occur due to factors beyond our control, including carrier delays, weather conditions, customs processing, high order volume, or delays at our fulfillment center or with our logistics partners. Places | Moments is not responsible for delays caused by the shipping carrier or by a third party fulfillment provider.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate at checkout. Orders returned due to an incorrect or incomplete address may be subject to additional shipping fees for reshipment.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Places | Moments is not responsible for lost or stolen packages. If you believe your package is missing, please contact the carrier directly using the provided tracking information.

Questions

If you have any questions regarding shipping, please contact us at info@placesmoments.com.