Places | Moments Return Policy

At Places | Moments, we take pride in creating premium headwear that embodies meaningful places and moments. If you’re not completely satisfied with your purchase, we offer a 30-day return policy—you have 30 days from the delivery date to request a return.

How to Start a Return

To initiate a return, contact us at info@placesmoments.com with your order details. Once your return is approved, we’ll provide a return shipping label and instructions on how to send your package.

📦 Return Address: [INSERT RETURN ADDRESS]

🚨 Important: Returns sent without prior approval will not be accepted.

For any return-related questions, feel free to reach out to info@placesmoments.com.

Return Eligibility

To qualify for a return, your item must be:

✔ Unused and unworn, with original tags attached
✔ In its original packaging
✔ Accompanied by the receipt or proof of purchase

Items that do not meet these conditions may be subject to rejection.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

Your item arrives damaged or defective
You receive the wrong item

We’ll work quickly to resolve the issue at no cost to you.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

🚫 Customized or personalized items
🚫 Final sale items and gift cards
🚫 Hazardous materials, flammable liquids, or gases

If you’re unsure about your item’s eligibility for return, reach out before making a request.

Exchanges

Want a different item? The fastest way to exchange is:

Initiate a return following our standard process.
Place a new order for your preferred item once the return is accepted.

This ensures you get what you want as soon as possible.

European Union Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have 14 days from the delivery date to return your order for any reason—no explanation required. The item must still meet our standard return eligibility criteria (unused, unworn, with tags, and in its original packaging).

Refunds

Once we receive and inspect your return, we’ll notify you of its approval status. If approved:
💳 Refunds are issued to your original payment method within 10 business days.
🏦 Processing times vary by bank or payment provider—please allow extra time for funds to appear in your account.

📩 If you haven’t received your refund within 15 business days of approval, contact us at info@placesmoments.com.

We appreciate your support and strive to ensure a smooth and hassle-free return experience. If you have any questions, don’t hesitate to reach out.

Places | Moments – Crafted for the moments that matter