Places | Moments Return & Exchange Policy

At Places | Moments, each hat is produced in limited quantities and crafted with premium materials. Because of this, our return and exchange policy is intentionally strict and clearly defined.

Please review the policy below before placing your order.

Returns

We offer a 30 day money back guarantee, subject to the conditions outlined below.

Unopened Items Only

• Items may only be returned if the inner product packaging has not been opened
• You may open the shipping box to inspect the item
• If the protective bag or seal containing the hat is opened, the item is no longer eligible for return, unless there is a verified defect

If the packaging is opened and there is no issue with the product, the item cannot be returned.

Return Shipping Responsibility

If a return is approved, return shipping costs may be the responsibility of the customer, at our discretion.

In certain cases, Places | Moments may provide a prepaid return label. This determination is made on a case by case basis, depending on the nature of the return.

Original shipping fees are non-refundable.

Defective or Damaged Items

If you receive a hat that is defective or damaged upon arrival, we will gladly exchange it.

Examples include, but are not limited to:

• Structural defects
• Detached or damaged patches or lettering
• Manufacturing issues affecting normal use

To qualify:

• Contact us within 30 days of delivery
• Provide clear photo or video proof showing the issue immediately after opening

Once approved, we will replace the item at no cost to you.

Wear & Tear Guarantee (30 Days)

We stand behind our craftsmanship.

If within 30 days of delivery your hat experiences a failure that is outside of normal wear and tear, we will replace it.

This includes issues such as:

• Materials coming apart unexpectedly
• Stitching or lettering failing under normal use

This does not cover:

• Damage caused by misuse, abuse, or extreme activities
• Damage caused intentionally or through improper handling
• Normal wear from regular use

If the damage was not caused by misuse and falls outside reasonable wear expectations, we will replace the item.

Exchanges

Direct Exchanges (Change of Mind)

We do not guarantee direct exchanges for change of mind.

You may request a direct exchange by contacting us, but approval is not guaranteed and is granted at our discretion based on availability and condition.

Exchanges for Defects

If your item arrives defective or develops a qualifying issue as described above, we will approve an exchange automatically once verified.

Non-Returnable Items

The following are not eligible for return:

• Items with opened inner packaging (unless defective)
• Customized or personalized items
• Final sale items
• Gift cards

How to Request a Return or Exchange

To start a request, email info@placesmoments.com with:

• Your order number
• A description of the issue
• Photos or video if applicable

Returns or exchanges sent without prior approval will not be accepted.

Refunds

If a return is approved:

• Refunds are issued to the original payment method
• Please allow up to 10 business days after inspection for processing
• Bank processing times may vary

This policy exists to protect both our customers and the integrity of our limited-run products.

Places | Moments
Crafted for the moments that matter